Contact Online Casino Sites

This is the page to use when you want to reach the editorial team behind Online Casino Sites. We research US online casinos, their bonus terms, payout speeds, licensing and payment options, and we publish what we find. If something we have written looks wrong, out of date, or unclear, telling us is the fastest way to get it fixed.

One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino operator. We cannot see your account, release a withdrawal, apply a bonus code or settle a dispute over a wager. What we can do is explain how a term works, point you to the operator's own complaints route, and correct our own pages.

How to Contact the Editorial Team

Email is the only channel we run, and it reaches a person rather than a ticket queue. Write to [email protected] and include:

The page you are writing about — the title or the URL. It saves a round trip.
The specific claim — quote the sentence you think is wrong rather than describing it.
Your state — availability, payment methods and promotions differ enormously by state, and the answer often depends on where you are.
Any evidence you have — a screenshot of terms, a dated email from an operator, a regulator reference. We treat documented claims differently from recollections, and we will say which is which if we publish.

We aim to reply within two business days. Corrections that need us to re-verify an operator's terms take longer, because we check the source rather than the marketing page.

What We Can Actually Help With

Your question	Can we help?	Better route
A figure or term on our site looks wrong	Yes — this is our core job	Email us with the page and the quote
How a wagering requirement or payout cap works	Yes, in general terms	Email us; we answer from the published terms
A pending withdrawal at a casino	No	The operator's support team, then its regulator or ADR body
Account closure, KYC documents, source-of-funds checks	No	The operator directly — only they hold your file
Gambling harm or self-exclusion	We can point you to support	1-800-GAMBLER, or your state's self-exclusion program
Advertising, feeds or partnerships	Yes	Email us with your company and proposal

How We Handle Commercial Relationships

Some of the operators listed on this site pay us a commission when a reader opens an account through our links. That is how the site is funded, and you should know it before you read our rankings. Commission does not buy a position, a rating, or the removal of a criticism. If you believe a listing reads like an advert rather than a review, that is a legitimate complaint and we want it by email.

Our editorial ratings — the scores beside each brand above — are our own assessments, not customer-review averages and not scores supplied by operators. They reflect research into published terms, payout conditions, game range and support, verified as of Sep 25, 2026 by Kelsey Coleman. Advertised withdrawal speeds are always reported as what the operator advertises; we have not tested them.

Questions About the Brands We List

Most reader mail is about a specific listing, so here is the kind of detail we can talk you through. Each of these is a real limitation as much as a headline number.

Raging Bull

Our top-rated listing, and the one that generates the most questions, largely because of the size of the headline offer: 410% up to $10,000 plus 50 free spins. Readers usually write to ask whether the $10,000 is realistic. It is a ceiling, not an expectation — reaching it requires a deposit far larger than most players make, and a percentage match of that size normally arrives with heavy playthrough and a cap on what can be cashed out from bonus funds. Before you deposit, read the maximum bet allowed while a bonus is live; exceeding it is the most common reason a payout is voided. Ask us to explain a specific clause and we will walk through it.

Magician Bet

Listed because its 101% No Wagering offer answers the complaint we hear most: that bonus money cannot be withdrawn. A no-wagering promotion removes the playthrough hurdle, which is why it sits high despite a far smaller headline number than the percentage-match offers. The trade-off is scale — you are getting a modest, clean bonus instead of a large, conditional one, and no-wagering deals usually carry tighter maximum-bonus caps and shorter expiry windows. Check the expiry date before you claim.

Slots of Vegas

375% bonus plus 50 free spins on Cash Chaser. The reason it is on the list is the specificity: free spins tied to a named game are easier to value than a vague spin allocation, because you can look up that game's RTP and volatility before you accept. The limitation is that game-specific spins lock you into one title, and winnings from free spins are commonly credited as bonus funds with their own playthrough and cashout limit attached. If you are unsure whether spin winnings convert to cash at that brand, that is a fair question to email us.

Uptown Aces and the rest of the table

Uptown Aces leads on percentage — 600% for new players — while BetUS runs 200% up to $4,000 and Slots and Casino advertises 500% up to $2,500 across three deposits, which means the headline only lands if you fund the account three separate times. Card Crush, Zumba Cards and Amazon Jackpots use coin and sweeps-style rewards rather than dollar matches, so the terms read differently and the redemption rules matter more than the size of the offer. Bets.FM advertises a 225% deposit bonus up to 1 BTC plus 225 free spins, a crypto-denominated deal that will not suit readers who want to pay and be paid in USD. We are happy to explain any of these structures; we will not tell you which to join.

Money Questions We Get Asked Most

Taking part costs whatever you deposit — there is no fee to read this site, and no offer here is free if it requires a deposit to unlock. What varies between operators is how you can move money in and out:

Debit and credit cards — widely accepted for deposits in the US, though some card issuers decline gambling transactions outright. Credit card deposits may be treated as cash advances by your bank, with a fee and immediate interest.
ACH and bank transfer — common for larger withdrawals; usually the slowest route, often several business days after approval.
E-wallets and PayPal — availability depends on the operator and your state; PayPal is not offered universally, so verify it on the cashier page rather than assuming.
Crypto — used by some of the brands listed here, including for bonus denomination. Conversion and network fees apply and are not the casino's fees.

Three numbers decide how a payout actually feels: the minimum withdrawal amount, the weekly or monthly withdrawal limit, and the pending or reversal period before funds leave the casino. A $10,000 balance behind a $2,000 weekly limit takes five weeks. None of that appears in a headline offer, which is why we ask readers to check it before depositing. Every withdrawal is also subject to KYC — ID, proof of address, sometimes source-of-funds documents — and unverified accounts are where most payout delays begin, not at the payment processor.

What You Are Actually Playing

If your message is about games rather than money, tell us which category you mean, because the terms differ:

Slots — the bulk of most libraries, ranging from low-volatility titles that pay small and often to high-volatility games that do the opposite. RTP is published per title by the provider; volatility usually is not, and has to be inferred.
Progressive jackpots — pooled prizes that grow across players. Many exclude bonus play or require a minimum bet to qualify for the jackpot.
Table games — blackjack, roulette and baccarat. These frequently contribute 10% or less toward wagering requirements, or nothing at all, which catches out readers clearing a bonus.
Live dealer — streamed tables with human croupiers. Higher table minimums than the RNG versions and often excluded from promotions entirely.
Mobile play — most operators run browser-based mobile sites; dedicated apps are less common and availability varies by state and app store.

The Other Products These Operators Run

Several of the brands above are not casino-only. BetUS operates a sportsbook alongside its casino, and sportsbook promotions are separate products with their own rollover rules and odds restrictions — a casino bonus generally cannot be cleared on sports bets, and vice versa. Bets.FM likewise spans betting and casino play. Card Crush, Zumba Cards and Amazon Jackpots sit closer to the sweepstakes and social-casino model, where coins and sweeps currency are redeemed rather than withdrawn as gambling winnings. If you write to us about a bonus, say which product it came from; the answer changes.

Who Can Play, and Under What Rules

You must be at least 21 to use most US online casinos, though some states and some product types set the threshold at 18 — check the operator's terms for your state. There is no single national license for online casino play in the US. Regulation is state by state: a handful of states license and regulate real-money online casinos through their own gaming commissions, sports betting is legal in a wider set of states under separate rules, and in most of the country neither is licensed for online casino play.

That distinction matters more than any other on this site. An operator accepting deposits from your state is not the same as an operator being authorized to serve your state. Offshore sites may take US customers without holding any US state license, which means the consumer protections, dispute routes and player-fund safeguards you would get from a state-regulated operator may simply not exist. We make no claim about which licenses any brand listed here holds; verify it yourself on the operator's site and, where a state regulator is involved, on the regulator's published list. Readers comparing operators outside UK self-exclusion schemes can see our rundown of casinos not on GamStop for how that separate landscape works.

Nothing here is legal advice, and no casino is completely safe. Gambling costs money and no outcome is guaranteed.

If Your Message Is About Gambling Harm

Say so at the top of the email and we will reply with support options rather than casino information. You do not need to explain yourself. If you want help now rather than waiting on us, the National Problem Gambling Helpline is available at 1-800-GAMBLER, 24 hours a day, and most states run their own self-exclusion registers that block access to licensed operators. Deposit limits, loss limits and cooling-off tools are available inside most casino accounts, and third-party blocking software can restrict gambling sites at the device level.

Before You Write

Check the page's fact-check date — we note when findings were verified, and terms change without notice.
If it is an account or payout issue, contact the operator first and keep the reference number.
If the operator's response was unsatisfactory and it holds a state license, the state regulator accepts player complaints.
If it is our error, send us the quote and we will correct it and say what changed.

Reader corrections are the main reason this site stays accurate, and we would rather hear a complaint than not. Drop us a line at [email protected] whenever something here does not add up.

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